1.     PRODUCT SIZE & COLORS

Due the fact that our products are handmade, dimensions quoted are only an indication ; may be slight variations between each product.

All our products will vary slightly in tonality and size because each of them are a unique pieces.

All items are handmade and unique; imperfections are an added attribute to its beauty.

  

2.     PAYMENT

 Otomi Mexico accepts credit cards, debit cards, and Paypal.

·       Credit Card & Debit Cards

You can pay your products through credit cards or debit cards. All payments are processed using secure online payment configuration. 

·       PayPal

If you decide to pay with PayPal you need to select the option and then at our checkout you will be transferred to PayPal to make the payment and be returned to our website to complete your order.

 If you are new using Paypal please read more information on this link: www.paypal.com

 

3.      DISPATCH OF GOODS

 Your item will be shipped within 1-2 business days after the payment is received. (Monday- Friday).

 If your purchase has been done during the weekend we will dispatch it on the next Monday.

 Your package will be shipped to the address that you give us unless otherwise noted. If the purchase is a gift, please complete the correct address and let us know the new address to be shipped.


4.     DELIVERY POLICY

For orders to the United Sates it can take approximately between 8-10 working days  approximately ( Depending of your shipping option)  for products to be delivered (from the day the products are shipped) via International Mail.

For orders within Europe it can take approximately between 2- 4 days (depending of your shipping option) for products to be delivered ( from the day the products are shipped) .

Please be aware that we are not responsible for any delay in case of a strike or busy period (Christmas ) by the mail companies.


 5.     SHIPPING POLICY

Otomi Mexico ship Internationally! If your country doesn't appear on the shipping list, please email us to check the cheapest shipping price to send the product.

We try to find the cheapest price for shipping your product for then some products include track and trace and other does not include. If you decide to pay the normal shipping ( without track and trace) we are not responsible for possible lost of the products. 

-       International shipping:

All the orders are shipped from Mexico or The Netherlands. All international orders are final sale and for then not returnable


6.     EXCHANGE  & RETURN POLICY

 We want you to be happy with your purchase. For that reason, we photograph the products in detail, to avoid any surprises; therefore all sales are final once the transaction is completed.

All our products are unique pieces and therefore they  can not be  exchanged for similar or  other products.

However, we are open to receive feedback from our customers. We request our customers to promptly ( 1 day after receive the product) inform us in case of any issues with their order upon receiving them.

If your product has been damaged, please email us otomi.crafts@gmail.com and we will contact you as soon as possible.

 

7.     CANCELLATION POLICY

 It is not possible to cancel an order once it has been shipped to the buyer. The buyer receives an e-mail from our team on the day products are shipped.


8.     PRIVACY POLICY

Otomi Mexico will not distribute any personal information to third parties. All the information  that we received is only to process the orders internally.

 By accessing, using or placing an order on this website you commit that you fully agree with the terms and conditions.


9. CLEANING & ADDITIONAL INFORMATION

 Please be aware that all the products are handmade so we recommend to clean as follow:

·       HAND WASH: Cold rinse, no bleach, no squeeze, dry in a flat surface under the shadow

·       MACHINE WASH: In delicate cycle, no bleach 

·       DO NOT USE DRYER:

 Note: All items are handmade and unique; imperfections are an added attribute to its beauty.